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Your Local CrossCountry Mortgage Loan Officer

Susan Heren

  • Branch Manager
  • Ann Arbor, MI Mortgage Loan Officer
  • NMLS #1029249

I’ll be with you every step of the way

Hello! My name is Susan. With years of experience helping clients achieve their homeownership goals, I bring both expertise and a personal touch to the mortgage process. I specialize in creating tailored loan solutions that align with each client’s financial goals, whether they are first-time homebuyers, long-time homeowners or real estate investors.

Known for my clear communication and dedication, I take pride in guiding clients step by step to make home financing smooth and stress-free. I understand every situation is unique, and I’m committed to finding the right financing solution for your plans, from conventional loans to specialized products.

Backed by the strength and resources of the Ann Arbor, MI branch of America’s #1 Retail Mortgage Lender, I combine cutting-edge tools with a caring, personalized approach. My mission is simple: to empower clients with knowledge, provide exceptional service and help turn your homeownership dreams into reality.

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Your Mortgage Expert

Navigating the mortgage loan process is exciting – and easy – with the right home financing partner. When you work with CrossCountry Mortgage, you’ll collaborate closely with a licensed mortgage loan officer. We want to make sure you receive a competitive rate, and a fast, simple experience. Why? Our goal is to be your mortgage lender of choice for years to come. 

How much will my mortgage payment be?  

This calculator is being provided for educational purposes only. The results are estimates based on information you provided and may not reflect CrossCountry Mortgage, LLC product terms. The information cannot be used by CrossCountry Mortgage, LLC to determine a customer’s eligibility for a specific product or service.

A family plays together peacefully knowing they found the best option to help them reach financial wellness.
First responders take action to emergency call.
Retired woman enjoys a bike ride and her peace of mind after starting her reverse mortgage.

Financial Wellness Can Be Yours

Imagine life without credit card debt, with medical expenses taken care of, or with extra funds to make large purchases. Peaceful, isn’t it? 

Our home equity programs can help you achieve that dream. These include: 

  • Closed End Second Loan 
  • Home Equity Line of Credit (HELOC) 
  • Cash-Out Refinance 

Your equity may be the key to greater financial wellness. Let’s see what doors our home loans can open for you today. 

CCM Line of Duty Death Benefit

Our exclusive Line of Duty Death Benefit is designed to provide financial protection to the families of first responders. This complimentary, one-time benefit cancels the balance of your mortgage, up to $525,000, should you fall in the line of duty. It’s our way of saying thank you. 

You’ve worked hard for your home. Now it’s time to put your home equity to work for you.

A reverse mortgage allows homeowners aged 55 or older to borrow against their housing wealth while maintaining ownership, title, and control of their home. 

But unlike traditional financing solutions, there is no monthly payment required on the loan — taxes, insurance, and maintenance only.

What will you do with tax-free cash from your home equity? 

  • Improve cash flow and increase savings 
  • Refinance or eliminate existing mortgage and consumer debt 
  • Pay for healthcare expenses and long-term care 
  • Finance home renovations to age safely in place 
  • Buy a new home that better suits your needs 
  • Create a financial safety net with a growing line of credit

It’s time to harness your housing equity to build a better retirement that works for you.*

Get started

*Review the Reverse mortgage requirements found on the product page for additional details.

Frequently asked questions

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